Who we are
Our website address is: https://beautys.com.au
PRIVACY POLICY
Beautys
Operated by: Beautys Trust
Website: Beautys.com.au
Location: Launceston, Tasmania, Australia
Last updated: 29 August 2026
1. About this Privacy Policy
Beautys (“Beautys”, “we”, “us” or “our”) is operated by Beautys Trust and provides fragrance, skincare, body care and related products through our website, Beautys.com.au (the “Website”), and through other sales channels where applicable.
We respect your privacy and are committed to handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you visit our Website, purchase our products, contact us, subscribe to our marketing communications, leave a review, interact with us online or otherwise deal with Beautys.
Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy should be read together with our Website Terms and Conditions, Shipping Policy, Returns Policy and any other policies displayed on our Website.
2. Who is responsible for your personal information?
The entity responsible for the operation of Beautys.com.au and the handling of personal information collected through the Website is:
Beautys Trust
Trading as: Beautys
Launceston, Tasmania, Australia
Website: Beautys.com.au
For privacy enquiries, requests or complaints, you can contact us through the contact details provided on our Website.
3. What personal information do we collect?
Depending on how you interact with Beautys, we may collect and hold information such as:
Contact and identification information
This may include:
Your name
Email address
Telephone or mobile number
Billing address
Delivery address
Other contact details you voluntarily provide
Order and transaction information
When you purchase from us, we may collect information relating to your transaction, including:
Products purchased
Order number
Purchase date
Order value
Delivery information
Billing information
Refund or return information
Other information necessary to process and manage your order
We generally do not receive or store your complete payment card number, security code or other full payment credentials when you pay through a third-party payment provider. Payment information may instead be processed directly by the relevant payment service provider.
Account information
If you create an account with Beautys, we may collect information associated with that account, such as your name, email address, account details, order history and preferences.
Communications
If you contact us, we may keep records of your correspondence and any information you provide to us so that we can respond to your enquiry and maintain appropriate customer service records.
Marketing information
If you choose to subscribe to our marketing communications, we may collect information such as your name, email address and marketing preferences.
Reviews and user-generated content
If you submit a product review, testimonial, photograph, video or other content to us, we may collect and use the information contained in that submission in accordance with the terms under which it was provided.
Technical and website information
When you visit our Website, certain information may be collected automatically, including:
IP address
Browser type and version
Device type
Operating system
Pages visited
Products viewed
Approximate location information
Date and time of visits
Referring website or source
Website interactions
Information relating to cookies and similar technologies
We use this information primarily to operate, secure, analyse and improve our Website and services.
4. How do we collect personal information?
We may collect personal information:
Directly from you when you place an order
When you create or use an account
When you subscribe to our mailing list
When you contact us
When you submit a review or other content
When you participate in a promotion or competition
When you interact with our Website
Through cookies and similar technologies
Through third-party platforms or services that support our business
From publicly available information where appropriate and lawful
Where reasonably practicable, we will collect personal information directly from you.
5. Why do we collect and use your personal information?
We may collect, hold, use and disclose personal information for purposes including:
Processing and fulfilling orders
Processing payments
Arranging delivery of products
Managing returns, refunds and exchanges
Providing customer service
Responding to enquiries
Managing customer accounts
Providing information about products and services you have requested
Sending marketing communications where permitted
Personalising and improving your experience with our Website
Maintaining and improving our Website
Analysing Website traffic and customer behaviour
Detecting and preventing fraud, abuse and security incidents
Maintaining business and financial records
Complying with legal and regulatory obligations
Resolving disputes and handling complaints
Protecting our legal rights and property
Conducting other activities reasonably necessary to operate our business
We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by law.
6. Marketing communications
If you subscribe to receive marketing communications from Beautys, we may send you information about products, promotions, new releases, special offers and other Beautys-related news.
You can unsubscribe from marketing emails at any time by using the unsubscribe facility contained in the relevant communication or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending you important transactional or service-related communications, such as order confirmations, delivery updates, refund information or other communications necessary to provide services you have requested.
7. Cookies and similar technologies
Our Website may use cookies, pixels, tags, analytics technologies and similar technologies.
These technologies may be used to:
Keep the Website functioning correctly
Remember preferences
Maintain shopping cart functionality
Understand how visitors use our Website
Measure Website performance
Improve our products and services
Understand the effectiveness of advertising
Provide or measure relevant advertising
Some cookies may be placed or controlled by third-party service providers.
You can generally control cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our Website.
8. Third-party service providers
We may use third-party businesses and service providers to help us operate Beautys.
These may include providers involved in:
Website hosting and website functionality
E-commerce services
Payment processing
Fraud prevention
Order management
Shipping and delivery
Email and SMS communications
Customer relationship management
Website analytics
Advertising and marketing
Customer reviews
Information technology and security
Cloud storage and data management
These providers may have access to personal information where reasonably necessary to perform services for us.
We take reasonable steps to ensure that third-party providers handle personal information appropriately and only for legitimate business purposes.
9. Payment information
Payments made through our Website may be processed by third-party payment providers.
Depending on the payment method you select, your payment information may be provided directly to the relevant payment provider.
We do not intentionally collect or store complete payment card details where those details are processed directly by the payment provider.
Payment providers may have their own privacy policies and terms governing the handling of payment information.
10. Delivery and shipping information
To fulfil your order, we may provide necessary information to delivery and logistics providers.
This may include your:
Name
Delivery address
Contact telephone number
Email address
Order or tracking information
We only provide information reasonably necessary to arrange and complete delivery and related services.
11. Overseas disclosure of personal information
Some third-party service providers used by Beautys may operate, host information, or process information outside Australia.
As a result, your personal information may be disclosed to or accessed by overseas recipients.
Depending on the services used by Beautys from time to time, these recipients may be located in countries including the United States, Singapore, New Zealand, the United Kingdom or other countries in which our service providers operate.
The location of third-party providers may change as our Website and business systems develop.
Where required by applicable privacy laws, we will take reasonable steps in relation to overseas disclosures.
12. Data security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Depending on the circumstances, security measures may include:
Access controls
Password protection
Secure systems and platforms
Encryption or secure transmission where appropriate
Limiting access to personal information to people who reasonably need it
Using reputable third-party service providers
Monitoring and maintaining our systems
Secure disposal or de-identification of information when it is no longer required
However, no method of electronic transmission, storage or processing can be guaranteed to be completely secure.
You should also take reasonable steps to protect your own information, including keeping account passwords confidential.
13. How long do we keep personal information?
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Provide products and services
Maintain business and transaction records
Meet legal, accounting and taxation requirements
Resolve disputes
Enforce agreements
Protect our legal rights
Prevent fraud or misuse
Comply with regulatory requirements
When personal information is no longer reasonably required, we will take reasonable steps to securely destroy, delete or de-identify it, subject to any legal or operational requirements to retain it.
14. Accessing your personal information
You may request access to personal information that we hold about you.
We will generally respond to a valid request within a reasonable period.
In certain circumstances, we may be permitted or required to refuse access, including where providing access would be unlawful or would have an unreasonable impact on the privacy of another person.
If we refuse access, we will provide an explanation where required by law.
15. Correcting your personal information
We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.
If you believe information we hold about you is inaccurate, incomplete, misleading or out of date, you may ask us to correct it.
We will consider your request and take reasonable steps to correct information where appropriate.
16. Complaints about privacy
If you believe Beautys has mishandled your personal information or breached applicable privacy requirements, you may contact us and make a privacy complaint.
Please provide enough information for us to understand:
What happened
What information was involved, if known
When the issue occurred
What outcome you are seeking
We will investigate and respond to your complaint within a reasonable period.
We will handle privacy complaints in accordance with our legal obligations and seek to resolve concerns directly wherever possible.
17. Complaints to the Office of the Australian Information Commissioner
If you are not satisfied with our response, or if you believe your privacy complaint has not been appropriately resolved, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
The OAIC can be contacted through its website at:
oaic.gov.au
You should generally attempt to resolve your concern with us first before making a complaint to the OAIC.
18. Children’s privacy
Our Website is not specifically directed at children.
We do not knowingly collect personal information from children where collection would be unlawful.
If you believe a child has provided personal information to us without appropriate consent, please contact us so that we can consider the circumstances and take appropriate action.
19. Third-party websites and links
Our Website may contain links to third-party websites, social media platforms or other online services.
Those websites are operated independently from Beautys and may have their own privacy policies and terms.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
20. Social media
Beautys may maintain or operate social media accounts and may interact with customers through social media platforms.
If you interact with us through a social media platform, that platform may collect and process your personal information in accordance with its own privacy policy.
Information you publicly post or provide through a social media platform may also be visible to others depending on your account settings and the platform’s functionality.
21. Reviews, photographs and testimonials
If you voluntarily provide a review, testimonial, photograph, video or other content to Beautys, we may use that content for legitimate business and marketing purposes where permitted by law and in accordance with any consent or terms applying to the submission.
If you do not want content you provide to be used for marketing purposes, please contact us.
22. Direct marketing and your privacy
We will only send direct marketing communications in accordance with applicable laws.
Where required, we will provide an appropriate method for you to opt out of receiving further marketing communications.
Your decision to opt out of marketing communications will not affect your ability to purchase products from Beautys.
23. Notifiable data breaches
If a data breach occurs involving personal information held by Beautys, we will assess the incident and take appropriate action in accordance with applicable Australian privacy laws.
Where the Notifiable Data Breaches scheme applies and a breach is likely to result in serious harm, we will comply with applicable notification requirements.
24. Your privacy choices
Depending on the circumstances, you may have rights or choices relating to your personal information, including:
Choosing whether to provide certain information
Unsubscribing from marketing communications
Requesting access to personal information we hold about you
Requesting correction of inaccurate information
Making a privacy complaint
Managing cookies through your browser settings
Some information may be necessary for us to process an order or provide a service. If you choose not to provide information that is reasonably required, we may be unable to provide the relevant product or service.
25. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
Our business
Our Website
Our products and services
Third-party service providers
Technology
Applicable laws and regulations
Our privacy practices
The updated Privacy Policy will be published on Beautys.com.au with the updated date shown at the beginning of the policy.
We encourage you to review this Privacy Policy periodically.
26. Contact us
If you have a question about this Privacy Policy, want to request access to or correction of your personal information, or wish to make a privacy complaint, please contact Beautys.
Beautys Trust
Trading as Beautys
Launceston, Tasmania, Australia
Website: Beautys.com.au
Privacy enquiries: Please use the contact details provided on Beautys.com.au.
Last updated: 29 August 2026