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Shipping & Delivery

Last updated: 8 October 2026

Shipping Policy Last updated: 29 September 2026

This Shipping Policy explains how orders placed through Beautys are processed and delivered. Beautys is operated by Beautys Trust and currently ships orders within Australia only.

  1. Where We Ship

Beautys currently ships to eligible addresses throughout Australia. At this time, we do not offer international shipping through beautys.com.au. If an address cannot be serviced by our available delivery providers, we will contact you to discuss the order and, where necessary, arrange a refund.

  1. Shipping Costs

Our standard Australian shipping rates are:

  • Orders under $100 AUD — $8.00 shipping
  • Orders of $100 AUD or more — FREE shipping The applicable shipping charge will be displayed during checkout before payment is completed. Any temporary free-shipping promotions or special shipping offers advertised by Beautys may have separate terms and conditions.
  1. Order Processing

We aim to prepare and dispatch orders as quickly as reasonably possible. Orders may require additional processing time during:

  • Weekends
  • Public holidays
  • Major sales and promotions
  • New product releases
  • Periods of unusually high order volume
  • Circumstances outside our reasonable control Processing time refers to the time required to prepare your order and is separate from the delivery time after dispatch.
  1. Delivery Times

Delivery times vary depending on your location, the delivery service used and circumstances within the postal or courier network. Any delivery timeframe displayed or communicated by Beautys is an estimate rather than a guaranteed delivery date, unless expressly stated otherwise. Deliveries to Tasmania, metropolitan areas, regional areas and remote locations may have different transit times.

  1. Tracking

Where tracking is available for your order, tracking information will generally be provided after the order has been dispatched. Please allow some time for the carrier's tracking system to register a newly dispatched parcel. Once your parcel is with the delivery provider, tracking updates are generally controlled by that provider.

  1. Correct Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order. Please check your:

  • Full name
  • Street address
  • Unit or apartment number
  • Suburb
  • State
  • Postcode before completing checkout. If you notice an error after ordering, contact us as soon as possible at support@beautys.com.au. We will attempt to correct the address if the order has not yet been processed or dispatched, but we cannot guarantee that changes will be possible.
  1. Incorrect or Incomplete Addresses

Beautys is not responsible for delivery problems caused solely by incorrect or incomplete delivery information supplied by the customer. If a parcel is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be sent again. This does not affect your rights where the delivery problem was caused by Beautys or where Australian Consumer Law provides you with a remedy.

  1. Authority to Leave and Safe Drop

Depending on the delivery provider and delivery method, a parcel may be left in a safe location where permitted. Any authority-to-leave, safe-drop or delivery preference may be subject to the carrier's own conditions. If you provide delivery instructions, please ensure they are clear and that the nominated location is reasonably safe and accessible.

  1. Delayed Parcels

Occasionally, parcels may be delayed after dispatch because of circumstances outside our reasonable control, including:

  • Postal or courier network delays
  • Severe weather
  • Natural disasters
  • Public holidays
  • High parcel volumes
  • Transport disruptions
  • Remote-area delivery conditions If your tracking information has not updated for an unusually long period or your parcel appears significantly delayed, please contact us at support@beautys.com.au and we will assist where reasonably possible.
  1. Lost Parcels

If you believe your parcel has been lost during delivery, please contact us. We may need to investigate the shipment with the relevant delivery provider before determining the appropriate resolution. Where Beautys is responsible for ensuring delivery under applicable Australian law, we will provide the appropriate remedy.

  1. Damaged Parcels

If your order arrives damaged, please contact support@beautys.com.au as soon as reasonably possible. Please provide:

  • Your order number
  • A description of the damage
  • Clear photographs of the damaged product
  • Photographs of the parcel and packaging where relevant Please retain the product and packaging while we assess the issue. Our separate Refund & Returns Policy provides further information about damaged or faulty products.
  1. Missing or Incorrect Items

Please check your order after delivery. If an item is missing or you have received a product different from the one you ordered, contact us at support@beautys.com.au with your order number and details of the issue. Where Beautys has made an error, we will take reasonable steps to correct it.

  1. Returned-to-Sender Parcels

A parcel may be returned to Beautys if:

  • The delivery address is incorrect or incomplete
  • Delivery cannot be completed
  • The parcel is not collected within the carrier's required timeframe
  • The recipient cannot be located at the supplied address If a parcel is returned to us, we will contact you where reasonably possible. If the return occurred because of information supplied by the customer or because the parcel was not collected, additional shipping charges may apply if you request that the order be resent. This does not apply where the return was caused by an error by Beautys or where otherwise required by Australian Consumer Law.
  1. Fragrance Shipping

Perfume and fragrance products may be subject to specific transportation requirements because they can contain alcohol and may be classified as flammable goods for transport purposes. As a result, certain shipping methods, destinations or transport services may not be available for fragrance products. Beautys will use suitable available delivery services for our products.

  1. Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law. Where Australian Consumer Law requires Beautys to provide a particular remedy in relation to delivery or supplied goods, those rights continue to apply regardless of anything stated in this policy.

16.Dispatch and Delivery Estimates

Orders are processed and dispatched within 1–2 business days.

Estimated delivery after dispatch:

  • Tasmania:** 2–5 business days
  • Mainland metropolitan Australia:** 3–7 business days
  • Regional and remote Australia:** 5–10 business days

All estimates exclude weekends and public holidays. Delivery timeframes are estimates, not guarantees, and may vary due to Australia Post or other carrier delays.

  1. Contact Beautys

For questions about shipping, tracking or an existing order, please contact: Beautys Trust trading as Beautys Unit 2, 4 Glen Dhu Street South Launceston, Tasmania Australia Email: support@beautys.com.au Website: beautys.com.au

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