Returns & Refund Policy

Refund & Returns Policy Last updated: 29 September 2026

At Beautys, we want customers to receive products that are supplied correctly, safely and in accordance with Australian consumer law. This Refund & Returns Policy explains when returns, replacements and refunds are available for purchases made from beautys.com.au. Beautys is operated by Beautys Trust.

1. No Change-of-Mind Returns or Refunds

Beautys does not accept returns, exchanges or refunds for change of mind. This includes situations where you:

• Decide you no longer want the product
• Change your mind after purchasing
• Order the wrong fragrance
• Do not like the fragrance after receiving it
• Find that a fragrance smells different on your skin than expected
• Expected a fragrance to smell differently
• Prefer another fragrance
• Accidentally order the wrong product, where Beautys supplied exactly what was ordered
• Purchase a product as a gift and the recipient does not like it
• Find the product available elsewhere at a different price Because fragrance is subjective, disliking the smell of a fragrance does not by itself mean that the product is faulty or not as described. Please choose carefully before completing your purchase. Our no-change-of-mind policy does not limit or exclude any rights you have under the Australian Consumer Law.

2. Your Rights Under Australian Consumer Law

Beautys products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Depending on the circumstances, you may be entitled to a refund, replacement or other remedy if a product:

• Is faulty
• Is unsafe
• Is significantly different from its description
• Does not do what it was represented as doing
• Is otherwise affected by a failure to comply with an applicable consumer guarantee The remedy available will depend on the nature of the problem and whether the failure is considered major or minor under Australian Consumer Law. Nothing in this policy is intended to exclude, restrict or modify rights or remedies that cannot lawfully be excluded.

3. Damaged Products

If your Beautys order arrives damaged, please contact us as soon as reasonably possible at: support@beautys.com.au Please include:

• Your name
• Your order number
• A description of the problem
• Clear photographs showing the damaged product
• Photographs of the packaging where relevant This information helps us assess what happened and resolve the issue. Please retain the product and packaging until we have responded, as we may need additional information.

4. Faulty Products

If you believe a product is faulty, contact us at support@beautys.com.au with your order details and an explanation of the issue. We may reasonably request photographs, video or other information to help assess the product. If inspection is reasonably necessary, we may ask you to return the product. Where the product fails to meet a consumer guarantee under Australian Consumer Law, we will provide the remedy required by law.

5. Incorrect Products

If Beautys sends you a product different from the product you ordered, please contact us. Where we have made an error, we will take reasonable steps to correct it. Depending on the circumstances, this may involve supplying the correct product, arranging a return, providing a refund or another appropriate remedy. Beautys will cover reasonable return costs where required by Australian Consumer Law or where the return is necessary because we supplied the incorrect product.

6. Fragrance Preferences

Perfume is personal and can smell different from person to person. Factors such as skin chemistry, body temperature, weather, application method and other products worn on the skin can affect how a fragrance smells and performs. Fragrance descriptions and notes are provided to help customers select products, but individual perception and performance can vary. A fragrance smelling different from what you expected, or simply not being to your personal taste, is generally considered change of mind rather than a product fault, provided the product is otherwise as described and complies with applicable consumer guarantees.

7. Fragrance Longevity and Performance

Fragrance longevity, projection and development can vary considerably between people and environments. Factors can include:

• Skin type
• Temperature
• Humidity
• Application amount
• Application location
• Clothing
• Individual perception
• The particular fragrance composition Statements describing fragrance strength, longevity or performance are general product information and should not be interpreted as a guarantee that every fragrance will perform identically on every person. This does not affect your rights if a product genuinely fails to comply with an applicable consumer guarantee.

8. Opened or Used Products

We do not accept returns of opened or used fragrance or cosmetic products merely because you have changed your mind. However, a product being opened or used does not remove your rights under Australian Consumer Law if the product is genuinely faulty or otherwise fails to meet an applicable consumer guarantee. In many cases, a customer may reasonably need to open or use a product before discovering a fault.

9. Sale and Promotional Products

Our no-change-of-mind policy also applies to products purchased during sales, promotions, bundles or other special offers. However, sale or discounted products remain covered by Australian Consumer Law. A discounted price does not remove your consumer rights in relation to a faulty product or other failure to comply with applicable consumer guarantees.

10. Gifts

Products purchased as gifts are subject to the same policy. We do not provide a refund or exchange simply because the recipient does not like the fragrance or would prefer another product. Consumer guarantees continue to apply where applicable.

11. Return Shipping

If a return is required because of a confirmed fault, incorrect product or other issue for which Beautys is responsible, we will handle reasonable return shipping costs where required by Australian Consumer Law. Please contact us before sending a product back so we can provide appropriate return instructions. Products should not be returned to our address without first contacting us.

12. Refund Method

Where a refund is approved, we will generally issue it to the original payment method used for the purchase. The time required for the refund to appear in your account can vary depending on the payment provider or financial institution.

13. Shipping Costs

Where Australian Consumer Law requires Beautys to provide a refund or reimbursement of applicable shipping costs, we will do so. Original shipping charges are not otherwise refundable for a simple change of mind.

14. Cancelling an Order

If you contact us before your order has been processed or dispatched, we may be able to cancel it. However, cancellation cannot be guaranteed once order processing has begun. Once an order has been dispatched, our normal returns and refund conditions apply.

15. How to Request Assistance

If there is a problem with your order, contact: Beautys Trust trading as Beautys Unit 2, 4 Glen Dhu Street South Launceston, Tasmania Australia Email: support@beautys.com.au Website: beautys.com.au Please include your order number and a clear description of the issue so we can assist you as quickly as possible.