RETURNS & REFUNDS POLICY

Beautys
Operated by: Beautys Trust
Website: Beautys.com.au
Location: Launceston, Tasmania, Australia
Shipping within: Australia only

This Returns & Refunds Policy explains when we may accept returns, replacements or refunds for purchases made through Beautys.com.au.

This policy applies together with your rights under the Australian Consumer Law (ACL).

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under Australian law.

2. No change-of-mind refunds

Beautys does not offer refunds, exchanges or returns where you have simply changed your mind about your purchase.

This includes situations where:

You selected the wrong fragrance
You do not like the fragrance
The fragrance is different from what you expected
You purchased the wrong product
You no longer want the product
You found the product cheaper elsewhere
You ordered a product by mistake
You changed your mind after placing your order

For hygiene and product safety reasons, we also generally cannot accept the return of opened or used fragrance, skincare or body-care products where the issue is simply a change of mind.

This does not affect your rights under the Australian Consumer Law.

If a product is faulty, unsafe, not of acceptable quality, does not match its description, or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a remedy regardless of this change-of-mind policy.

3. Faulty or defective products

If you believe a product is faulty or defective, please contact us as soon as reasonably possible.

Depending on the circumstances and your rights under the Australian Consumer Law, you may be entitled to:

A repair
A replacement
A refund
Another appropriate remedy

The remedy available may depend on whether the problem is considered a minor or major failure under the Australian Consumer Law.

We may request reasonable information or evidence to help us assess the problem.

4. Products damaged during delivery

If your order arrives damaged, please contact us as soon as reasonably possible after receiving your parcel.

To help us assess the issue, we may ask you to provide photographs showing:

The damaged product
The product packaging
The shipping packaging
Any visible damage to the parcel

We may use this information to investigate the matter and, where appropriate, make a claim with Australia Post.

Where the damage results in a failure covered by the Australian Consumer Law, we will provide an appropriate remedy.

5. Incorrect products

If you receive a product that is different from the product you ordered, please contact us as soon as possible.

After confirming the error, we may arrange for:

The incorrect product to be returned
The correct product to be sent
A replacement
A refund

Where the incorrect product was supplied due to an error by Beautys, we will cover reasonable return and replacement costs where applicable.

6. Missing items

If an item is missing from your order, please contact us promptly.

We will check the order and packing information and investigate the matter.

If we determine that an item was incorrectly omitted from your order, we will arrange an appropriate remedy.

7. Products that do not meet consumer guarantees

Under the Australian Consumer Law, products purchased from Beautys come with consumer guarantees that cannot be excluded.

Depending on the circumstances, a product may be entitled to a remedy if it:

Is not of acceptable quality
Is not fit for a disclosed purpose
Does not match its description
Does not match a sample or demonstration model
Has a problem that would reasonably be expected to be disclosed
Otherwise fails to meet an applicable consumer guarantee

Your rights depend on the circumstances of the individual purchase and product.

8. Fragrance and personal-care products

Beautys sells perfumes, colognes, skincare, body-care and other personal-care products.

Due to the nature of these products, customers should carefully review product descriptions, ingredients and other available information before purchasing.

A dislike of a fragrance, scent preference or a fragrance not smelling as expected to an individual does not, by itself, entitle a customer to a refund where the product is otherwise as described and meets applicable consumer guarantees.

However, this does not limit any rights you may have under the Australian Consumer Law.

9. Allergic or skin reactions

Customers should review ingredients and product information before using any Beautys product.

If you experience an unexpected reaction, discontinue use and seek appropriate medical advice where necessary.

If you believe the product itself may be defective or otherwise does not meet an applicable consumer guarantee, please contact us so we can assess the matter.

A personal sensitivity or allergic reaction does not automatically mean a product is defective. Each situation will be assessed according to the circumstances and applicable law.

10. How to request a return or refund

If you believe you are entitled to a return, replacement or refund, please contact Beautys through the contact details provided on Beautys.com.au.

Please provide:

Your name
Order number
Date of purchase
Product involved
Description of the issue
Photographs or other reasonable evidence where relevant

We may request additional information where reasonably necessary to assess your request.

11. Return postage

Where a return is required because Beautys supplied an incorrect product or where you have a valid consumer guarantee claim, we will deal with reasonable return costs in accordance with applicable law.

Where a return is requested solely because of a change of mind, Beautys does not provide a refund or return service under this policy.

12. Refund processing

Where a refund is approved, we will generally process the refund using the original payment method where reasonably practicable.

The time taken for the funds to appear in your account may depend on your bank or payment provider.

Beautys is not responsible for delays caused by a customer’s bank or payment provider.

13. Sale and promotional products

Sale products and products purchased using promotional discounts remain covered by applicable Australian Consumer Law rights.

A sale price does not remove or reduce your statutory consumer rights.

However, our no change-of-mind refund policy also applies to sale and promotional products, unless otherwise stated.

14. Gift purchases

If a product was purchased as a gift, the same returns and refund conditions apply.

Changing your mind about a gift, selecting the wrong fragrance or receiving a fragrance that is not to your personal preference does not qualify for a refund unless otherwise required by law.

15. Refunds for cancelled orders

If you contact us to cancel an order before it has been processed or dispatched, we will consider the request where reasonably practicable.

Cancellation is not guaranteed once an order has been processed or dispatched.

Where an order is cancelled and a refund is approved, the refund will generally be made to the original payment method.

Nothing in this section affects your rights under the Australian Consumer Law.

16. Australian Consumer Law

Beautys recognises and complies with its obligations under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.

Nothing in this Returns & Refunds Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded.

If there is any inconsistency between this policy and a mandatory requirement of Australian law, the applicable law will prevail.

17. Contact us

For returns, refunds or product enquiries, please contact Beautys using the contact details provided on Beautys.com.au.

Beautys Trust
Trading as Beautys
Launceston, Tasmania, Australia
Website: Beautys.com.au

Email: support@beautys.com.au

Shipping region: Australia only

Last updated: 29 August 2026